ATM touch screen requirements come from two places: accessibility law and payment security. Accessibility rules such as ADA 707, the European Accessibility Act and Korea’s barrier-free kiosk mandate demand speech output, tactile controls and reachable, readable screens. Payment rules keep PIN entry off the touch screen and on a certified encrypting PIN pad.
This guide is written by the engineering team of Beijing Huamei Xuntong Technology Co., Ltd. (TouchVision), a manufacturer founded in 2012 that designs and builds industrial displays, embedded boards, HMI panels, industrial gateways and edge AI computers.
Key takeaways
- ATM touch screen requirements combine accessibility law, payment security and the machine’s own environmental specification.
- ADA 707 requires speech output, a tactile control for every function and a screen visible from 40 in (1015 mm).
- The European Accessibility Act covers ATMs from 28 June 2025, and Korea’s barrier-free kiosk rule took full effect on 28 January 2026.
- Brazil’s NBR 15250 fixes keypad and card reader height at 0.80 to 1.20 m; India requires talking ATMs for new installs since 2014.
- PIN entry normally stays on a PCI PTS evaluated encrypting PIN pad, not on the touch screen.
What are ATM touch screen requirements?
ATM touch screen requirements are the mix of accessibility, security and durability rules that decide how the display of a cash machine, bank kiosk or self-service terminal must look, respond and be mounted. No single global standard covers all of them. Instead, a bank or ATM maker has to combine national accessibility law in each target market, payment-industry security programmes and its own environmental specification for indoor lobbies or through-the-wall outdoor sites.
For the display supplier, this means the touch screen is never specified alone. Its size, height, viewing angle, glass and controller all interact with the keypad, the card reader, the audio jack and the enclosure. The sections below sort the rules by region and then turn them into a hardware checklist you can send to a supplier.
What does ADA section 707 require for ATMs in the United States?
In the United States, section 707 of the 2010 ADA Standards sets the rules for automatic teller machines and fare machines, covering clear floor space, operable parts, privacy, speech output, input controls, display visibility and Braille instructions. The parts that affect the touch display most directly are these:
- Speech output (707.5): the machine must be speech enabled, so that instructions, prompts, input confirmation, error messages and all other displayed information can be used by a person who cannot see the screen. The user must be able to repeat or interrupt speech and adjust volume.
- Tactile input (707.6): at least one input control that can be found by touch is needed for every function. A flat touch screen alone does not satisfy this, which is why accessible ATMs keep a physical keypad or tactile function keys beside the display. Numeric keys follow a 12-key telephone or calculator layout with a distinct number five key.
- Display visibility (707.7): the screen must be visible from a point 40 inches (1015 mm) above the centre of the clear floor space in front of the machine, which drives the mounting angle and the viewing-angle specification of the panel. Drive-up only machines are exempt from this visibility clause.
- Privacy (707.4): users must get the same degree of privacy for input and output, so many designs add a privacy filter or limit the viewing cone, and blank the screen when audio mode is active.
Operable parts must also sit within the reach ranges of section 309 and 308, so the vertical position of the card slot, keypad and any touch targets is part of the cabinet design, not an afterthought.
How do the European Accessibility Act and Korea’s kiosk rule change the picture?
The European Accessibility Act (Directive (EU) 2019/882) lists ATMs, ticketing machines and check-in machines among the products that must meet common EU accessibility requirements, and it applies to products placed on the market from 28 June 2025. Member states transposed it into national law, so the obligation reaches every bank and terminal maker selling into the EU. In practice, buyers ask for audio guidance, sufficient contrast, adjustable text or zoom, operation that does not rely on one sense alone, and a way to use the machine without fine finger movements.
South Korea moved in the same direction with its barrier-free unmanned information terminal rule. According to the Ministry of Health and Welfare, the obligation took full effect on 28 January 2026 for public and private kiosk sites. The principle is a device that meets the verification standard published by the Ministry of Science and ICT plus a voice guidance device for blind users. Small sites under 50 m², small business owners and compact products may instead install compatible assistive devices or software, or assign staff with a call bell. Unresolved discrimination can lead to a corrective order and a fine of up to KRW 30 million.
What do Brazil and India add?
Brazil’s ABNT NBR 15250 is a dedicated accessibility standard for self-service banking machines, and India’s central bank has required talking ATMs with Braille keypads for new installations since 2014.
- Brazil (NBR 15250): numeric, function and alphabetic keypads, the card reader and the headphone connector must be placed between 0.80 m and 1.20 m above the floor, while other user-operated devices sit between 0.40 m and 1.37 m. The standard also defines key travel and actuation force, so the tactile keypad next to the touch screen has to be chosen with care.
- India (RBI): a Reserve Bank of India circular told banks that all new ATMs installed from 1 July 2014 should be talking ATMs with Braille keypads, and asked them to plan the conversion of existing machines.
Regional ATM accessibility rules at a glance
The table below compares the main rules that shape an ATM or bank kiosk display in five markets; always check the current text before freezing a design.
| Market | Rule | What it means for the screen area |
|---|---|---|
| United States | 2010 ADA Standards, section 707 | Speech output, tactile controls for every function, screen visible from 40 in (1015 mm), privacy |
| European Union | European Accessibility Act, Directive (EU) 2019/882 | ATMs and ticketing machines in scope from 28 June 2025; audio, contrast and alternative interaction modes |
| South Korea | Barrier-free kiosk obligation (in full force 28 January 2026) | Verified device plus voice guidance; alternatives only for small sites and businesses |
| Brazil | ABNT NBR 15250 | Keypad, card reader and headphone jack between 0.80 and 1.20 m; key force and travel |
| India | RBI circular on talking ATMs | All new ATMs from 1 July 2014 with speech and Braille keypads |
Can customers enter their PIN on the touch screen?
In most bank ATM designs, no: the PIN is typed on a separate encrypting PIN pad (EPP) that is evaluated under the PCI PIN Transaction Security (PTS) programme, while the touch screen handles menus, amounts and confirmations. PCI PTS covers the device characteristics that protect cardholder PINs and the security modules that handle them. Keeping PIN entry on the EPP means the touch display, its controller and the operating system stay outside the most demanding part of the security evaluation, and it also gives blind users the tactile keypad that accessibility law expects. If a project wants on-screen PIN entry, involve the acquiring bank and the payment security assessor before choosing any display hardware.
Which touch technology suits an ATM or bank kiosk?
Both infrared and projected capacitive (PCAP) screens are used in ATMs and bank kiosks; infrared tolerates gloves and thick protective glass, while PCAP offers a sealed, flat glass surface with multi-touch and better resistance to dust and liquid.
| Factor | Infrared touch screen | PCAP touch screen |
|---|---|---|
| Input | Finger, glove, stylus or card edge | Bare finger and suitable gloves after tuning |
| Surface | Raised bezel around the frame | Flat, edge-to-edge cover glass |
| Vandal resistance | Works through thick toughened glass | Depends on glass thickness and controller tuning |
| Water and dirt | Insects or drops on the bezel can trigger false touches | Better rejection of water when tuned |
| Typical use | Large lobby ATMs, ticketing and check-in | Modern bank kiosks and teller assist units |
For a deeper comparison, see our infrared vs capacitive touch screen guide. Through-the-wall machines that face the street also need a bright panel or optical bonding, covered in the sunlight readable display guide, and front sealing explained in our IP65 to IP67 guide.
ATM touch screen requirements checklist for buyers
- Markets: list every country of installation and the accessibility rule that applies in each.
- Screen position: mounting height and tilt so the display is readable from a seated position, plus the reach range for every operable part.
- Viewing angle and privacy: required viewing cone, privacy filter and screen blanking in audio mode.
- Audio: headphone jack, speaker, speech engine and volume control on the controller board.
- Tactile controls: keypad or function keys for every on-screen function, with the layout and markings the rule requires.
- PIN entry: PCI PTS approved encrypting PIN pad, kept separate from the touch screen.
- Touch type and glass: infrared or PCAP, glass thickness, anti-glare or anti-reflective treatment.
- Environment: indoor lobby or outdoor wall, brightness, sealing and operating temperature.
- Lifecycle: supply commitment, change notification and spare-part plan for a machine that runs many years.
How does TouchVision support ATM and bank kiosk makers?
TouchVision supplies touch monitors and embedded control boards to ATM, ticketing and check-in kiosk builders, and works with the machine maker on size, glass, interfaces and mounting; certification of the complete ATM remains the machine maker’s job. The TV-A19101 19-inch infrared touch monitor is a 4:3 1280×1024 panel at 250 cd/m² with single, dual or multi-touch infrared, USB touch, dual LVDS and CE, FCC Class B and RoHS marks, and it is aimed at ATMs, ticketing and check-in kiosks. Other sizes are available in the industrial infrared touch screen range and the industrial capacitive touch monitor range. For the controller, the TV-AM3354 embedded board is used in bank inquiry terminals, and the TV-RK3568 industrial motherboard drives larger or dual displays. More examples are on our banking and ATM terminals page and in the self-service kiosk hardware guide.
About TouchVision. TouchVision has designed and manufactured industrial touch displays, embedded boards, panel PCs, IoT gateways and edge AI computers since 2012, from standard models to full OEM/ODM projects. Standard products carry a 3-year warranty from delivery. For bespoke builds, see our custom touch screen display service on the TouchVision OEM/ODM site, or read about us.
Frequently asked questions
Does an ATM need a physical keypad if it has a touch screen?
In practice, yes. ADA 707 asks for at least one tactilely discernible control for each function, and the PIN is usually entered on a separate certified encrypting PIN pad, so a touch screen alone is not enough.
How high should an ATM screen be mounted?
Mount it so it is readable from a seated position; ADA 707.7 uses a viewing point 40 inches (1015 mm) above the floor space in front of the machine. Brazil’s NBR 15250 places keypads and card readers between 0.80 and 1.20 m.
Does the European Accessibility Act apply to ATMs?
Yes. Directive (EU) 2019/882 lists ATMs, ticketing and check-in machines among covered products, and it applies to products placed on the EU market from 28 June 2025.
Is infrared or capacitive better for an ATM touch screen?
Infrared suits large lobby machines, gloved users and thick vandal glass. PCAP gives a flat sealed surface and multi-touch. Choose by site, glass and cleaning regime.
Can TouchVision certify my ATM?
No. TouchVision supplies the touch display and control board with component documentation such as CE, FCC and RoHS; certification of the complete ATM or kiosk is done by the machine maker.
Sources and standards referenced
- US Access Board: 2010 ADA Standards, chapter 7, section 707 ATMs and fare machines
- European Commission (EU): European Accessibility Act
- Ministry of Health and Welfare (South Korea, Korean): barrier-free kiosk obligation in full force
- ABNT NBR 15250 (Brazil, Portuguese): accessibility in self-service banking machines
- Reserve Bank of India (India): banking facilities for persons with disabilities, talking ATMs
- PCI Security Standards Council: PIN Transaction Security (PTS)
Need a recommendation for your project?
Send your drawings, quantities and environment through our RFQ form and a TouchVision engineer will reply with a recommended configuration, quotation and sample plan. You can also call or WhatsApp +86 135 0532 6001.